Payment in full prior to shipment is required for all new customers for the first order that is placed with AgriForest. A credit application will be sent along with the order acknowledgement. This must be filled out, signed, and returned to AgriForest. To those with approved credit and to our established customers, we extend a 30 day credit. Overdue accounts will be charged interest at the rate of 2% per month (24% per annum) or the maximum allowable legal rate. The purchaser assumes ownership and responsibility of goods at the time of shipment. However, AgriForest retains a vendor’s interest in all goods until they have been paid for in full.

Guarantee and Claims

AgriForest takes great care to ensure that all nursery stock is in good condition upon leaving our nursery. Claims for any cause must be made in writing within 10 days of receipt of goods. AgriForest will not consider any claim after stock has been processed, improperly stored, planted, or otherwise treated, modified or used in any way. Claims for loses while goods are in transit must be filed directly with the carrier. A credit note, which can be used for your next purchase with AgriForest, will be issued for legitimate claims.

Shipping Information

AgriForest ships its products via two methods. For smaller orders, we use courier companies (Greyhound or UPS). In this case, plants are packaged in our custom designed shipping boxes. For larger orders, we use common carriers, with protective services where available. In this case, our plants are placed on a custom built pallet with wooden racks, which are shrink-wrapped. These pallets can be reused in your nursery or garden centre. All nursery stock is shipped at the purchaser’s risk and expense, F.O.B. Kelowna, BC. We charge for packaging material at our cost.

Orders may also be picked up at our premises in Kelowna, BC. Call your order in advance and it will be assembled and ready to load. Our hours of operation are 8am to 4pm.

Thank you for choosing AgriForest Bio-Technologies! We value your business and welcome any comments or suggestions that you may have, so that we can serve your individual needs better!